Privacy Policy
Last updated: 08/07/2026
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This policy explains how we collect, use, store, and protect your information.
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Shine On Disability Support Services is committed to protecting your privacy and ensuring your personal information is handled in a safe and responsible way.
1. Information We Collect
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We may collect personal information from you when you:
Contact us via phone, email, or our website forms, Sign a Service Agreement or other paperwork with us, Provide feedback or make a complaint, Interact with us on social media.
This may include: Your name, address, email, and phone number Information about your supports, goals, and NDIS plan, Emergency contact details, Health or medical information relevant to the supports we provide.
2. How We Use Your Information
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We use your personal information to:
Provide and manage the supports you have requested, Communicate with you, your support coordinator, or other authorised people, Manage our records and comply with NDIS and legal requirements.
Improve our services and website, We will only collect and use information that is necessary for delivering our services.
3. How We Store and Protect Your Information
We store your information securely in password-protected systems and physical files kept in locked storage.
We take all reasonable steps to prevent loss, misuse, or unauthorised access to your data.
4. Sharing Your Information
We will never sell or trade your information.
We may share your information only when:
You have given us consent, It is required by law, It is necessary to protect your safety or the safety of others, or if It is needed to deliver your supports (e.g., sharing relevant details with your plan manager).
5. Your Rights
You have the right to:
Access the personal information we hold about you.
Request corrections to your information if it is inaccurate or outdated. Withdraw consent for us to use your information (subject to legal requirements). To make a request, please contact us using the details below.
6. Website & Online Privacy
When you use our website:
We may collect basic data such as your IP address, browser type, and pages visited, for website improvement purposes.
If you submit an online form, the information will be sent to us securely and used only for your enquiry.
7. Contact Us
If you have any questions about this policy or how we handle your information, please contact:
Shine On Disability Support Services
Email: shineondss@gmail.com
Phone: 0423 500 076