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Privacy Policy
Last updated: 12/08/2025
This policy explains how we collect, use, store, and protect your information.
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Shine On Disability Support Services is committed to protecting your privacy and ensuring your personal information is handled in a safe and responsible way.
1. Information We Collect
We may collect personal information from you when you:Contact us via phone, email, or our website formsSign a Service Agreement or other paperwork with usProvide feedback or make a complaintInteract with us on social mediaThis may include:Your name, address, email, and phone numberInformation about your supports, goals, and NDIS planEmergency contact detailsHealth or medical information relevant to the supports we provide
2. How We Use Your Information
We use your personal information to:Provide and manage the supports you have requestedCommunicate with you, your support coordinator, or other authorised peopleManage our records and comply with NDIS and legal requirementsImprove our services and websiteWe will only collect and use information that is necessary for delivering our services.
3. How We Store and Protect Your Information
We store your information securely in password-protected systems and physical files kept in locked storage.We take all reasonable steps to prevent loss, misuse, or unauthorised access to your data.
4. Sharing Your Information
We will never sell or trade your information.We may share your information only when:You have given us consentIt is required by lawIt is necessary to protect your safety or the safety of othersIt is needed to deliver your supports (e.g., sharing relevant details with your plan manager)
5. Your Rights
You have the right to:
Access the personal information we hold about youRequest corrections to your information if it is inaccurate or outdatedWithdraw consent for us to use your information (subject to legal requirements)To make a request, please contact us using the details below.
6. Website & Online Privacy
When you use our website:We may collect basic data such as your IP address, browser type, and pages visited, for website improvement purposes.If you submit an online form, the information will be sent to us securely and used only for your enquiry.
7. Contact Us
If you have any questions about this policy or how we handle your information, please contact:
Shine On Disability Support Services
Email: shineondss@gmail.com
Phone: 0423 500 076